Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you visit our website or interact with our automotive services.

a. Information You Provide to Us

When you contact SoloCo Auto and Tire Services or request information about our services, we may collect:

• Personal Information: Your name, email address, phone number, and other contact details.
• Service Inquiries: Information submitted through contact forms, service request forms, or appointment inquiries.
• Vehicle Information: Details about your vehicle, such as its make, model, year, mileage, tire size, or specific repair and maintenance concerns.
• Communication Records: Messages, questions, feedback, or other information you provide when communicating with us.
• Customer Information: Information necessary to respond to your requests, arrange automotive services, or provide customer support.
• Comments and Reviews: Information you voluntarily submit through website comments, testimonials, or review features, if available.

We collect this information when you voluntarily provide it through our website or other communication channels.

b. Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• Your Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited on our website.
• Date and time of your visit.
• Time spent on individual pages.
• Referring websites or search engines.
• Website interactions and navigation activity.
• Other technical information used to maintain website functionality and security.

This information helps us understand how visitors use our website and identify opportunities to improve its performance.

c. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support advertising activities.

Cookies are small text files stored on your device when you visit a website. We may use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality, security, and navigation.
• Analytics Cookies: Help us understand visitor behavior, popular pages, and website performance.
• Functional Cookies: Remember certain preferences and improve your browsing experience.
• Advertising Cookies: May be used by advertising partners to measure advertising performance and display relevant advertisements.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

2. How We Use Your Information

SoloCo Auto and Tire Services may use collected information for the following purposes:

• To operate, maintain, and improve our website.
• To respond to questions about automotive repair, tire services, and vehicle maintenance.
• To process service inquiries and appointment requests.
• To communicate with customers regarding requested services.
• To provide information about our automotive products and services.
• To improve website navigation, content, and user experience.
• To analyze website traffic and visitor engagement.
• To maintain website security and prevent unauthorized activity.
• To send service-related communications or promotional information where permitted by law.
• To comply with applicable legal and regulatory obligations.

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

3. Automotive Service and Vehicle Information

When you contact us regarding vehicle maintenance, tire replacement, inspections, or automotive repairs, you may provide information about your vehicle. This information may include:

• Vehicle make, model, and year.
• Tire size and specifications.
• Vehicle mileage.
• Description of mechanical problems.
• Requested maintenance or repair services.
• Preferred appointment dates and times.

We may use this information to better understand your service needs, respond to your inquiries, provide service estimates, or help coordinate appointments.

We do not use vehicle-related information for unrelated purposes without an appropriate legal basis.

4. Advertising and Analytics

Our website may use third-party analytics and advertising services to understand website performance and improve our marketing activities. These services may include, where implemented:

Google Analytics

We may use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as device details, website activity, approximate geographic location, and other usage data.

For more information, visit: https://policies.google.com/privacy

Google Ads

We may use Google Ads to promote our automotive repair and tire services. Google and its advertising partners may use cookies or similar technologies to measure advertisement effectiveness and deliver relevant advertising.

You can learn more about Google's advertising practices at: https://policies.google.com/technologies/ads

Other Advertising Partners

We may work with additional advertising or marketing service providers. These providers may collect limited technical and usage information through cookies, tracking pixels, or similar technologies, subject to applicable privacy laws.

Where required, we will request consent before using non-essential advertising or analytics technologies.

5. Who We Share Your Information With

We do not sell your personal information in exchange for money. However, we may share information with trusted third parties when necessary to operate our website and provide our services. These may include:

• Website Hosting Providers: Companies responsible for hosting, maintaining, and securing our website.
• Analytics Providers: Services that help us understand website traffic and performance.
• Advertising Partners: Companies that help us promote our services and measure advertising effectiveness.
• Communication Providers: Services used to manage customer inquiries, email communications, or appointment requests.
• Technical Service Providers: Companies that assist with website functionality, maintenance, and security.
• Legal Authorities: Government agencies or other authorized parties when disclosure is required by law.

We may also disclose information when reasonably necessary to protect our rights, investigate suspected fraud, or address security concerns.

Some privacy laws define certain advertising-related data sharing as a "sale" or "sharing," even when no money is exchanged. Where applicable, we will provide the required disclosures and opt-out choices.

6. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information.

• Contact Form Submissions: Retained as necessary to respond to inquiries and maintain relevant business records.
• Service Requests: Retained as needed for customer communication, service coordination, and business operations.
• Vehicle Information: Retained when relevant to customer service records or future service communications.
• Website Analytics: Retained according to the settings and retention policies of the analytics services we use.
• Security Records: Retained as reasonably necessary to protect our website and investigate potential security incidents.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. These measures may include:

• Secure website connections using HTTPS.
• Restricted access to customer information.
• Website security monitoring.
• Software and security updates.
• Appropriate access controls for website administration.

However, no method of transmitting information over the Internet or storing electronic data is completely secure. Although we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Your Privacy and Data Protection Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: Request information about the personal data we maintain about you.
• Right to Correction: Request corrections to inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of personal information, subject to legal exceptions.
• Right to Restrict Processing: Request restrictions on certain uses of your information.
• Right to Object: Object to certain types of personal data processing.
• Right to Data Portability: Request a copy of eligible personal information in a portable format.
• Right to Withdraw Consent: Withdraw previously provided consent where consent is the legal basis for processing.
• Right to Opt Out: Opt out of certain targeted advertising or other data uses where applicable law provides that right.

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before responding to certain requests. We will respond within the timeframes required by applicable law.

9. Privacy Rights for California Residents

California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply. These rights may include:

• The right to know what categories of personal information are collected.
• The right to access certain personal information.
• The right to request deletion of personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses of sensitive personal information, where applicable.
• The right not to be discriminated against for exercising applicable privacy rights.

California residents may submit privacy-related requests through our website's contact page. We will review and respond to requests in accordance with applicable legal requirements.

10. Children's Privacy

Our website is intended for individuals seeking automotive repair, tire services, vehicle maintenance information, and related services. Our Site is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe that your child has provided personal information through our website, please contact us.

If we become aware that we have collected personal information from a child under 13 without any required parental consent, we will take appropriate steps to delete that information.

11. Third-Party Websites and External Links

Our website may contain links to third-party websites, including automotive product manufacturers, social media platforms, review websites, or other external resources. These websites operate independently and may have their own privacy policies and data collection practices.

SoloCo Auto and Tire Services is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external websites they access.

12. Embedded Content from Other Websites

Certain pages on our website may include embedded content, such as videos, maps, images, or other resources hosted by third-party websites. Embedded content may behave as though you visited the third-party website directly.

These third parties may:

• Collect information about your visit.
• Use cookies or tracking technologies.
• Monitor interactions with embedded content.
• Collect technical information about your device or browser.

Your interactions with embedded content are subject to the privacy practices of the respective third-party providers.

13. International Data Transfers

Some of our website hosting, analytics, communication, or advertising providers may process information in countries other than your country of residence.

When personal information is transferred internationally, we take reasonable steps to ensure that the transfer complies with applicable privacy laws. Data protection standards may vary between countries.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature that allows users to express a preference regarding online tracking. Because there is no universally adopted standard for responding to traditional Do Not Track signals, our website may not respond to them automatically.

Where applicable law requires recognition of supported opt-out preference signals, we will honor those requirements. You can also manage cookies and tracking preferences through your browser or any privacy controls provided on our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website operations, automotive services, technology, or applicable legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page.

Any revised Privacy Policy will become effective when published on our website, unless otherwise stated. We encourage visitors to review this page occasionally to stay informed about how we handle personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through our website.

Contact SoloCo Auto & Tire